![]() ![]() You can also email us at but going through the app will likely help us solve any issue faster. Lastly, we're always happy to help, so do message us via the CONTACT US form at the bottom of the HELP & FAQ screen in the app if you get stuck or have any questions. If that happens, just delete and reinstall the app, and then chose the correct sign in method. Otherwise, you may end up making a new account that is not connected to your subscription. Next, if you are using a new device or returning to the app after deleting it, make sure you choose SIGN BACK IN and select the same sign in method you chose when you originally made your account (Email or Sign in with Apple). Just open the iOS SETTINGS app on your phone, tap your NAME at the top, and then tap SUBSCRIPTIONS. If you have been a subscriber and are not seeing your credits, first make sure your subscription is still active. The advanced functionality helps you to know which exercise to use at any given time, and this makes Aura a powerful app for boosting your happiness. Overall, Aura is one of the best apps for anyone who wants to make mindfulness a habit. If you still aren't seeing them after that, message us about it via the CONTACT US form at the bottom of the HELP & FAQ screen in the app and we'll make sure you're taken care of. The Aura app sets itself apart with advanced functionality. If you just made your subscription purchase, sometimes it can take up to 10 minutes for your credits to sync. Once you've decided that you've completed your journey with AURLA, all you need to do is send in a deletion request via the CONTACT US section on the HELP & FAQ screen in the app and we'll happily clear your account from our database.įor more information, we encourage you to check out our full terms of service and privacy policy again which can be accessed via the app's menu under POLICIES & TERMS. AURLA does not record, collect, or store biometric or personal identifiers (fingerprints, faceprints, etc). Our app does not contain any 3rd party advertising cookies, pixels, or location trackers. Your information is yours and we don't gather information we don't need. Apple's privacy addresses give you control over your access and your inbox. We encourage you to take advantage of Sign In with Apple's anonymous email address feature if it is available on your device. Your most recent session is stored within the app on your device and you have the option to save your photos and readings to your personal iCloud account. We believe your photos are yours, so we do not store or keep your photos on our servers. To that end, below are some of our core policies around privacy. Aura uses a service called Plaid to connect. and lets you see all your accounts in one place. You'll need to use the app somewhere with good natural light to allow the camera to work best. The Aura app for iOS surfaces all the privacy and identity features described in the next section. The app uses a proprietary biofeedback algorithm to provide an aura reading and to create a photograph that shows your aura colours. Our purpose is to provide a beautiful, spiritual experience and nothing more. One of the leading apps when it comes to aura photography is Aurla. AURLA is designed with user anonymity and privacy in mind.
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